Unassign Ticket from Technician

Remove technician assignment from a ticket

Endpoint

PATCH /api/v1/tickets/{id}/unassign

Authentication

Requires authentication with ticket:write permission.

Path Parameters

Parameter	Type	Required	Description
id	string (UUID)	Yes	Ticket ID to unassign

Request Example

curl -X PATCH "http://localhost:3001/api/v1/tickets/550e8400-e29b-41d4-a716-446655440000/unassign" \
  -H "Cookie: session=your-session-cookie"

Response

Success Response (200)

{
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "userId": "550e8400-e29b-41d4-a716-446655440002",
  "status": "PENDING",
  "category": "MAINTENANCE",
  "title": "Elevator Malfunction",
  "description": "Elevator not working on floor 3",
  "attachments": ["https://example.com/image1.jpg"],
  "assignedTo": null,
  "notes": "Unassigned from technician",
  "createdAt": "2024-01-15T10:30:00Z",
  "updatedAt": "2024-01-15T12:30:00Z"
}

Error Response (400)

{
  "success": false,
  "error": {
    "message": "Invalid ticket ID format",
    "code": "VALIDATION_ERROR"
  }
}

Error Response (404)

{
  "success": false,
  "error": {
    "message": "Ticket not found",
    "code": "NOT_FOUND"
  }
}

Error Response (401)

{
  "success": false,
  "error": {
    "message": "Unauthorized access",
    "code": "UNAUTHORIZED"
  }
}

Error Response (403)

{
  "success": false,
  "error": {
    "message": "Insufficient permissions",
    "code": "FORBIDDEN"
  }
}

Notes

• The ticket’s updatedAt timestamp is automatically updated
• The assignedTo field is set to null
• Unassigning a ticket doesn’t automatically change its status
• Use the Change Ticket Status endpoint to update status after unassigning